A Brief Introduction to Software Development and Quality Assurance Management


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Thus, software engineers have a responsibility to elicit quality requirements that may not be explicit at the outset and to understand their importance as well as the level of difficulty in attaining them. All software development processes e.


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The additional development costs help ensure that quality obtained can be traded off against the anticipated benefits. The term work-product means any artifact that is the outcome of a process used to create the final software product. While some treatments of quality are described in terms of final software and system performance, sound engineering practice requires that intermediate work-products relevant to quality be evaluated throughout the software engineering process.

The theory and concepts behind quality improvement—such as building in quality through the prevention and early detection of defects, continual improvement, and stakeholder focus—are pertinent to software engineering. These concepts are based on the work of experts in quality who have stated that the quality of a product is directly linked to the quality of the process used to create it. Approaches such as the Deming improvement cycle of Plan-Do-Check- Act PDCA , evolutionary delivery, kaizen, and quality function deployment QFD offer techniques to specify quality objectives and determine whether they are met.


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Management sponsorship supports process and product evaluations and the resulting findings. Then an improvement program is developed identifying detailed actions and improvement projects to be addressed in a feasible time frame. Management support implies that each improvement project has enough resources to achieve the goal defined for it. Management sponsorship is solicited frequently by implementing proactive communication activities.

Components of SQA System

Safety-critical systems are those in which a system failure could harm human life, other living things, physical structures, or the environment. The software in these systems is safety-critical. There are increasing numbers of applications of safety-critical software in a growing number of industries. Examples of systems with safetycritical software include mass transit systems, chemical manufacturing plants, and medical devices. The failure of software in these systems could have catastrophic effects.

There are industry standards, such as DOC [11], and emerging processes, tools, and techniques for developing safetycritical software. The intent of these standards, tools, and techniques is to reduce the risk of injecting faults into the software and thus improve software reliability. Safety-critical software can be categorized as direct or indirect. Direct is that software embedded in a safety-critical system, such as the flight control computer of an aircraft. Indirect includes software applications used to develop safetycritical software. Indirect software is included in software engineering environments and software test environments.

Three complementary techniques for reducing the risk of failure are avoidance, detection and removal, and damage limitation. These techniques impact software functional requirements, software performance requirements, and development processes. Increasing levels of risk imply increasing levels of software quality assurance and control techniques such as inspections.

Higher risk levels may necessitate more thorough inspections of requirements, design, and code or the use of more formal analytical techniques. Another technique for managing and controlling software risk is building assurance cases. An assurance case is a reasoned, auditable artifact created to support the contention that its claim or claims are satisfied.

It contains the following and their relationships: one or more claims about properties; arguments that logically link the evidence and any assumptions to the claims; and a body of evidence and assumptions supporting these arguments [12]. Software quality management is the collection of all processes that ensure that software products, services, and life cycle process implementations meet organizational software quality objectives and achieve stakeholder satisfaction [13, 14].

SQM defines processes, process owners, requirements for the processes, measurements of the processes and their outputs, and feedback channels throughout the whole software life cycle. Software quality planning includes determining which quality standards are to be used, defining specific quality goals, and estimating the effort and schedule of software quality activities.

In some cases, software quality planning also includes defining the software quality processes to be used. SQA activities define and assess the adequacy of software processes to provide evidence that establishes confidence that the software processes are appropriate for and produce software products of suitable quality for their intended purposes [5]. SQC activities examine specific project artifacts documents and executables to determine whether they comply with standards established for the project including requirements, constraints, designs, contracts, and plans.

SQC evaluates intermediate products as well as the final products.

Software Engineering

The fourth SQM category dealing with improvement has various names within the software industry, including SPI, software quality improvement, and software corrective and preventive action. The activities in this category seek to improve process effectiveness, efficiency, and other characteristics with the ultimate goal of improving software quality.

Although SPI could be included in any of the first three categories, an increasing number of organizations organize SPI into a separate category that may span across many projects see the Software Engineering Process KA. Software quality processes consist of tasks and techniques to indicate how software plans e. Results from these tasks are assembled in reports for management before corrective action is taken.

The management of an SQM process is tasked with ensuring that the results of these reports are accurate. Risk management can also play an important role in delivering quality software. Incorporating disciplined risk analysis and management techniques into the software life cycle processes can help improve product quality see the Software Engineering Management KA for related material on risk management.

To quell a widespread misunderstanding, software quality assurance is not testing. The SQA function may also be organizationally independent of the project; that is, free from technical, managerial, and financial pressures from the project [5]. SQA has two aspects: product assurance and process assurance, which are explained in section 2. The SQAP first ensures that quality targets are clearly defined and understood. The SQA plan identifies documents, standards, practices, and conventions governing the project and how these items are checked and monitored to ensure adequacy and compliance.

The SQA plan also identifies measures; statistical techniques; procedures for problem reporting and corrective action; resources such as tools, techniques, and methodologies; security for physical media; training; and SQA reporting and documentation. Moreover, the SQA plan addresses the software quality assurance activities of any other type of activity described in the software plans—such as procurement of supplier software for the project, commercial off-the-shelf software COTS installation, and service after delivery of the software.

It can also contain acceptance criteria as well as reporting and management activities that are critical to software quality. Verification is an attempt to ensure that the product is built correctly, in the sense that the output products of an activity meet the specifications imposed on them in previous activities. Validation is an attempt to ensure that the right product is built—that is, the product fulfills its specific intended purpose. Both the verification process and the validation process begin early in the development or maintenance phase. Reviews and audit processes are broadly defined as static—meaning that no software programs or models are executed—examination of software engineering artifacts with respect to standards that have been established by the organization or project for those artifacts.

Software Quality Assurance :: Software Quality Metrics

Different types of reviews and audits are distinguished by their purpose, levels of independence, tools and techniques, roles, and by the subject of the activity. Product assurance and process assurance audits are typically conducted by software quality assurance SQA personnel who are independent of development teams.

Management reviews are conducted by organizational or project management. The engineering staff conducts technical reviews.

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Management reviews compare actual project results against plans to determine the status of projects or maintenance efforts. The main parameters of management reviews are project cost, schedule, scope, and quality.

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Management reviews evaluate decisions about corrective actions, changes in the allocation of resources, or changes to the scope of the project. Although any work-product can be reviewed, technical reviews are performed on the main software engineering work-products of software requirements and software design. Purpose, roles, activities, and most importantly the level of formality distinguish different types of technical reviews. Inspections are the most formal, walkthroughs less, and pair reviews or desk checks are the least formal.

Examples of specific roles include a decision maker i. Reviews are also distinguished by whether meetings face to face or electronic are included in the process. In some review methods checkers solitarily examine work-products and send their results back to a coordinator. In other methods checkers work cooperatively in meetings. A technical review may require that mandatory inputs be in place in order to proceed:.

The team follows the documented review procedure. The technical review is completed once all the activities listed in the examination have been completed.

Technical reviews of source code may include a wide variety of concerns such as analysis of algorithms, utilization of critical computer resources, adherence to coding standards, structure and organization of code for testability, and safetycritical considerations. Note that technical reviews of source code or design models such as UML are also termed static analysis see topic 3, Practical Considerations. Some important differentiators of inspections as compared to other types of technical reviews are these:.

Software Quality Assurance

Software inspections always involve the author of an intermediate or final product; other reviews might not. Inspections also include an inspection leader, a recorder, a reader, and a few two to five checkers inspectors. The members of an inspection team may possess different expertise, such as domain expertise, software design method expertise, or programming language expertise.

Inspections are usually conducted on one relatively small section of the product at a time samples. Each team member examines the software product and other review inputs prior to the review meeting, perhaps by applying an analytical technique see section 3. During the inspection, the moderator conducts the session and verifies that everyone has prepared for the inspection and conducts the session. The inspection recorder documents anomalies found.

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This was last updated in July Related Terms automated testing Automated testing is a process that validates if software is functioning appropriately and meeting requirements before it is Login Forgot your password?

A Brief Introduction to Software Development and Quality Assurance Management A Brief Introduction to Software Development and Quality Assurance Management
A Brief Introduction to Software Development and Quality Assurance Management A Brief Introduction to Software Development and Quality Assurance Management
A Brief Introduction to Software Development and Quality Assurance Management A Brief Introduction to Software Development and Quality Assurance Management
A Brief Introduction to Software Development and Quality Assurance Management A Brief Introduction to Software Development and Quality Assurance Management
A Brief Introduction to Software Development and Quality Assurance Management A Brief Introduction to Software Development and Quality Assurance Management
A Brief Introduction to Software Development and Quality Assurance Management A Brief Introduction to Software Development and Quality Assurance Management
A Brief Introduction to Software Development and Quality Assurance Management A Brief Introduction to Software Development and Quality Assurance Management
A Brief Introduction to Software Development and Quality Assurance Management A Brief Introduction to Software Development and Quality Assurance Management
A Brief Introduction to Software Development and Quality Assurance Management A Brief Introduction to Software Development and Quality Assurance Management

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